Support
How can we help?
Step-by-step guides for every part of GESTYN, answers to common questions, and a team in Switzerland when you need a person.
Contact us
Email us
Write to us in English, French, German or Italian. We usually reply the same working day.
From your account
Salon owners can open Support in GESTYN and write from their account. We see which salon the message comes from and reply there.
Open SupportCan't sign in?
Choose a new password with a reset link. Locked out after several tries? A reset lifts the pause at once.
Reset your passwordGuides
Short, step-by-step articles written for the screens you see in GESTYN.
Getting started
Set up your salon, bring your clients and your team.
- Set up your salonOpening hours, services, team and your booking page, before your first booking.
- Import your clientsBring your client list from Excel or your previous software with a CSV file.
- Add your teamInvite each person, set their hours and services, and decide what they can see.
- Work without internetThe calendar, clients and register keep working when the connection drops.
Calendar and online booking
Book, move and cancel, online booking and reminders.
- Book, move and cancel appointmentsNew appointments, moving by dragging, blocked time and the waiting list.
- Take bookings onlineYour booking page, the bookable services, your public page and deposits.
- Appointment remindersWhen reminders go out, email or SMS, and what each client receives.
Checkout and register
Payments, closing the day, refunds, gift cards and online sales.
- Take a paymentCheck out an appointment, split a payment, or sell without an appointment.
- Close the dayCount the cash, see any difference, and reopen a day closed too early.
- RefundsRefund a payment in full or in part, in cash or as store credit.
- Gift cards and online salesSell gift cards at the till or online, and products for pickup.
Clients and marketing
Client records, campaigns and promo codes.
- Client recordsNotes, tags, visit history, store credit and erasing data on request.
- Email and SMS campaignsSend news and offers to the clients who agreed to hear from you.
Reports and your data
Reports, files for your fiduciary, exporting and deleting.
- Reports and accounting filesSales, team, clients and services, and the files your fiduciary needs.
- Export your data or close your accountTake your clients and accounting files with you, or delete your account.
Account and billing
Signing in, your plan and your invoices.
- Sign-in problemsA forgotten password, a paused sign-in, a missing email or an expired invitation.
- Plans, trial and invoicesYour free trial, choosing a plan, paying invoices and cancelling.
Nothing matches your search. Write to us at support@gestyn.ch and we will help.
Frequently asked questions
How do I contact GESTYN support?
Email support@gestyn.ch. Salon owners can also open Support in GESTYN and write from their account. We answer in English, French, German and Italian, usually the same working day.
I forgot my password. What do I do?
Click Forgot password? on the sign-in screen and enter your email address. The link we send is valid for two hours. If it doesn't arrive, check your spam folder. More about sign-in problems.
Why can't I sign in after several tries?
After five wrong passwords in a row, sign-in pauses for a minute, then longer if it happens again, at most 30 minutes. Resetting your password lifts the pause at once.
I didn't receive the email to confirm my address.
Check your spam folder first. Then try to sign in: GESTYN offers to send the confirmation email again.
Do I need to install anything?
No. GESTYN runs in your web browser on any computer, tablet or phone. You can add it to your home screen to open it like an app.
Can each person use GESTYN in their own language?
Yes. GESTYN is available in English, French, German, Italian and Portuguese, and each person in your team chooses their own.
Does GESTYN work without internet?
Yes. The calendar, clients and register keep working on the device and catch up on their own when the connection returns. Working without internet.
Who in my team can see what?
You decide. Calendar permissions set whose calendar each person can see or change, and Settings › Staff permissions what team members can do. Reports, marketing and billing are for owners only. Add your team.
How do I change my plan or cancel?
In Settings › Subscription. When you cancel, you keep access until the end of the period already paid. Plans, trial and invoices.
Where are my invoices?
In Settings › Invoices, as PDF files. Pay each one by Swiss QR-bill or by card.
How do I get my data out of GESTYN?
Export your clients with Export CSV on the Clients page and your accounting files in Reports › Downloads. For a complete copy of your salon's data, write to support@gestyn.ch. Export your data or close your account.
Where is my data stored?
On servers in Switzerland, encrypted in transit and only accessible to your salon. How we protect your data.
Useful links
Still need help? Write to support@gestyn.ch. We usually reply the same working day.