Account and billing
Sign-in problems
Most sign-in problems are solved in a minute with a new password.
Forgot your password
- Click Forgot password? on the sign-in screen.
- Enter your email address and click Send reset link.
- Open the email and choose a new password. The link is valid for two hours.
No email?
Check your spam folder, and that you entered the email address of your GESTYN account.
Sign-in paused
After five wrong passwords in a row, sign-in pauses for a minute, then longer each time it happens again, at most 30 minutes. Resetting your password lifts the pause at once.
Confirm your email address
A new account confirms its email address before the first sign-in. If the email didn't arrive, try to sign in: GESTYN offers to send it again.
Invitation expired
An invitation link is valid for 7 days. Ask the salon to invite you again; the new email has a fresh link.
Your devices
My profile › Signed-in devices lists every browser and device signed in to your account. Sign out any you don't recognise. Changing your email address needs your current password, and we let your old address know.